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Customer Success Manager OKR Examples

A list of real-world OKR examples for a(n) Customer Success Manager. You can use them either in our app or in the platform of your choice. Need help to create your OKRs? Contact us.

Establish and monitor KPIs and deliver periodic reports

The goal of this objective is to establish regular monitoring

Install mixpanel tracking platform to measure user engagement
Setup 1 dashboard and 1 automated daily reporting in Klipfolio
Present first report to the management board

Increase ARR from existing customers by 10%

The goal of this objective is to increase our annual recurring revenue

Develop 10 customer up-sell campaigns
Launch 10 customer up-sell campaigns
Develop the next 10 customer up-sell campaigns for Q3

Increase customer satisfaction measured by NPS

The goal of this objective is to reduce churn by keeping high NPS

Launch monthly NPS reporting to establish a benchmark
Increase NPS by 0.5 till the end of this quarter
Run 3 design thinking workshops to increase NPS