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Customer Success Engineer OKR Examples

A list of real-world OKR examples for a(n) Customer Success Engineer. You can use them either in our app or in the platform of your choice. Need help to create your OKRs? Contact us.

Launch a series of workshops to provide technical best practice guidance

The goal of this objective is to create a set of documents for faster onboarding of new hires

Establish internal documenting solution for new hires
Run 2 workshops for each dev team and new hires
Run 1 survey to measure the level of understanding

Conduct 10 post-sale 101 training sessions

The goal of this objective is to help our customers to champion our products

Develop 1 workflow for technical onboarding of our new app
Answer to all customer requests within 24 hours
Run NPS survey for new customers and get at least 8 points

Shape the onboarding process of new customers

The goal of this objective is to develop a new onboarding process according to the needs of our customers

Run 2 design thinking workshops with our new customers
Develop 2 prototypes for the new onboarding process
Test 2 prototypes and report to the management board by the end of Q1