Customer Success Director OKR Examples

A list of real-world OKR examples for a(n) Customer Success Director. You can use them either in our app or in the platform of your choice. Need help to create your OKRs? Contact us.

Work with customers to define barriers to successful adoption

The goal of this objective is to increase the activation rate of our product

Develop a set of interviews with 10 questions each
Visit the 10 most profitable customers and run interviews
Present 1 final report and suggestions for the management board

Expand our revenue in existing accounts through cross-sell

The goal of this objective is to make more revenue by the end of this quarter

Develop 10 new campaigns for cross-selling to high profit customers
Launch 10 automated new campaigns for cross-selling
Achieve a conversion rate of at least 20%

Increase renewal rates and reduce churn

The goal of this objective is to increase the revenue and reduce churn

Develop 3 strategies to understand why customers churn
Run 2 design thinking workshops to develop anti-churn strategies
Deploy 1 prototype and run an a/b test to measure the impact on churn