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Customer Success Architect OKR Examples

A list of real-world OKR examples for a(n) Customer Success Architect. You can use them either in our app or in the platform of your choice. Need help to create your OKRs? Contact us.

Become customer's champion inside our business

The goal of this objective is to become a central point when it comes to feature requests

Run 3 workshops for the Support team till the end of Q1
Run 3 workshops for the Product team till the end of Q1
Run 3 workshops for the Engineering team till the end of Q1

Coach and advise users on how to adapt the functionality of our product

The goal of this objective is to accelerate the adoption of our new product

Invite power users from the 10 most profitable accounts for a workshop
Run a post-workshop NPS survey and get 8 points or more
Invite power users from the next 10 most profitable accounts

Lead customers in the application of our products

The goal of this objective is to help customers to use our product successfully

Design architecture for each new customer account 1000 seats above
Create a list of min. 10 recommendations for each power user account and run 1 workshop
Answer all support requests within 24 hours