Customer Experience Manager OKR Examples

A list of real-world OKR examples for a(n) Customer Experience Manager. You can use them either in our app or in the platform of your choice. Need help to create your OKRs? Contact us.

Increase customer satisfaction for the newly launched French market

The goal of this objective is to increase customer satisfaction

Establish 1 measurement system based on the NPS scoring
Run 1 NPS scoring campaign for new customers
Present insights from the NPS scoring campaign and introduce new drivers

Derive actionable insights from our customer's feedback system

The goal of this objective is to setup a feedback system to help recognize customer trends

Install and setup NPS monitoring system with a daily reporting
Introduce an NPS benchmark across 7 regions
Setup a daily reporting system for the management board

Connect all mobile data sources into a single data pipeline

The goal of this objective is to bring all our data into a central data repository

Run 1 due diligence project and sign up for a yearly subscription
Finalize materials for the implementation of the data management platform
Connect all sources and run 1 simple report as a POC