Customer Experience Director OKR Examples

A list of real-world OKR examples for a(n) Customer Experience Director. You can use them either in our app or in the platform of your choice. Need help to create your OKRs? Contact us.

Document and standardize a customer journey for all customer touchpoints

The goal of this objective is to have a better understanding of our customer journey

Run 3 POCs with different data management platforms
Signup 1 contract with a data management platform with the best POC results
Launch 1 pilot project for a subset of customer journey and present the results to the board

Develop a customer experience vision

The goal of this objective is to have a solid customer journey vision

Establish a monthly competitors discovery process
Create and present 1 new customer experience flow
Launch 1 prototype with active customers and survey at least 20 active users

Develop a set of KPIs to measure customer satisfaction

The goal of this objective is to install a real-time customer satisfaction reporting solution

Launch 1 new dashboarding solution with automatic anomaly detection
Finalize benchmark for NPS and Customer Health Score (CHS)
Setup and launch monthly reporting for NPS and CHS